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Refund Policy

Our policy is valid for a period of 14 days from the date of the purchase. We do not offer refunds, however you can return the product for an exchange. If the period of 14 days has lapsed since the purchase, we will not be able to offer you an exchange.

 

Exchange requirements

The following criteria must be met to qualify for an exchange:

• Product is defective, wrong in size or the wrong item was sent

• Supplement Products must be sealed in original packaging, and

• Apparel must have original tags and not worn for more than the purposes of trying the item on

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange. Opened perishable goods are completely exempt from being returned.

 

Proof of purchase

To complete your exchange we require a receipt, purchase order, or other proof of purchase and an image of the defect or incorrect order sent to lewisperformancetraining@gmail.com. Also send the SKU of the product(s) you would like to exchange for - a refund will not be issued for an item of lower cost if chosen. Multiple items can be chosen if they are the same cost or less than original item - or, you can chose two items and pay the difference if the cost is more than the original item.

 

Sale and Clearance items

Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged.

 

Shipping items

In order to return an order, you must contact us via the email above first. A return address will be sent you to. You will be responsible for paying for the shipping costs (other than with defective or wrong orders) with regard to the items that you wish to exchange. We will not refund the shipping costs. You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange.

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Contacting Us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to lewisperformancetraining@gmail.com. This document was last updated on 03/24/2023.